Privacy Protection

X1024 — Privacy Policy & Data Protection

Protecting your personal data on the x1024 platform is our top priority. Read this Privacy Policy to learn exactly how we collect, use, and safeguard your information.

Updated: January 2026 SSL Encrypted Language: Bengali
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Your Data
Fully Secure

The Core Pillars of Our Privacy Protection

A quick overview of how x1024 keeps your personal information safe

SSL Encryption

All data transmitted on x1024 is secured with 256-bit SSL encryption, keeping your personal and financial information completely safe.

No Third-Party Disclosure

Your personal information is never sold or traded. Data may only be disclosed to authorities where legally required.

KYC Secure Verification

NID and personal documents submitted during identity verification are stored on encrypted servers and deleted after a set period.

Transparent Cookie Policy

We are fully transparent about our use of cookies. You will be informed of what each cookie is used for, and you can manage your cookie preferences at any time.

Secure Data Storage

Your data is stored on internationally certified servers. Regular security audits and penetration testing are conducted to ensure server integrity.

Your Rights Are Protected

You have the right to request access to, correction of, or deletion of your data. x1024 processes all such requests within 72 hours.

This Privacy Policy applies to all users registered on and using the x1024 platform (https://x1024.pro). By using the platform, you consent to this Policy. Your privacy matters deeply to us, and we are always committed to keeping your information safe.

1 Introduction & Scope

X1024 is an international-standard online gaming platform committed to providing Bangladeshi users with a safe and enjoyable gaming experience. This Privacy Policy ("Policy") explains in detail how information is collected, used, and protected across our website and app.

X1024's Privacy Policy is built on earning user trust. We believe you have the right to know exactly what is done with your data, so we have made every effort to explain everything in plain, straightforward language rather than complex legal jargon.

This Policy applies to all x1024 services — including the website, mobile app, live chat, email communications, and any other digital channel through which you interact with us. By registering on or using x1024, you are deemed to have accepted this Privacy Policy.

2 What Types of Information Are Collected

X1024 may collect the following types of information:

Data Type Description When It Is Collected
Identity Information Full name, date of birth, NID number For Registration & KYC Verification
Contact Information Phone number, email address For Registration & Support
Financial Information Mobile banking number, transaction history For Deposits & Withdrawals
Device Information IP address, browser, operating system On Every Visit
Gaming Information Bet history, game preferences, session duration While Playing Games
Location Data Approximate geographic location At Login

We only collect information that is strictly necessary. We do not gather excessive or irrelevant data, and no sensitive information is collected without your consent.

3 Why Your Information Is Collected

X1024 uses your information for the following purposes:

  • Account Management: To verify registration, manage logins, and keep your account secure.
  • Identity Verification: For KYC verification to prevent fraud and comply with AML regulations.
  • Payment Processing: To process deposits and withdrawals securely.
  • Customer Support: To resolve your issues quickly and reach you when needed.
  • Personalized Experience: To suggest games and offers tailored to your preferences.
  • Security: To detect suspicious transactions and protect against fraud.
  • Legal Compliance: To meet the terms of our international gaming license and fulfill legal obligations.
  • Service Improvement: To improve platform performance and enhance user experience.

X1024 never uses your data for marketing purposes or sells it to third parties. Our sole goal is to deliver the best and most secure gaming experience possible.

4 Data Sharing & Disclosure Policy

X1024 does not sell, rent, or trade your personal information to third parties. However, limited data may be shared in the following specific circumstances:

  • Payment Processors: Only the information necessary to complete transactions is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
  • Identity Verification Service: Limited information is shared with licensed verification services as part of the KYC process.
  • Legal Authorities: Information may be disclosed when legally required by government or court order.
  • Fraud Prevention: We may work with security partners to investigate suspicious activity.

Before sharing data in any of the above cases, x1024 ensures that the third party maintains appropriate data protection standards and that the information will be used solely for the intended purpose.

5 Cookies & Tracking Technologies

X1024 uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored in your browser.

  • Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
  • Functional Cookies: Used to remember your language preferences and settings.
  • Analytics Cookies: Used to analyze platform usage and improve our services.
  • Performance Cookies: Helps identify page loading speed and technical issues.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

6 Data Retention Period

X1024 does not retain your data longer than necessary. Specific retention periods are defined for each type of information:

  • Account Information: Retained for the duration your account is active and for 5 years after closure.
  • Transaction Records: Retained for up to 7 years in accordance with financial regulations.
  • KYC Documents: 5 years after verification is complete; securely deleted thereafter.
  • Support Conversations: Retained for up to 2 years after the issue is resolved.
  • Log Files: Retained for up to 1 year for security purposes.

Once the retention period expires, all data is deleted securely and irreversibly. Users may also request deletion before the retention period ends.

7 Your Privacy Rights

As an x1024 platform user, you have the following rights:

Right to Access

You may request a copy of all data we hold about you.

Right to Rectification

You may request that any incorrect or outdated information be updated or corrected.

Right to Erasure

Under certain conditions, you may request the complete deletion of your data.

Right to Object to Processing

You may object to the use of your data for specific purposes.

Right to Data Portability

You may request a copy of your data in a portable format (JSON/CSV).

Right to Restrict Processing

You can request that processing of your data be temporarily suspended under certain circumstances.

To exercise any of your rights, please contact our support team. All requests will be processed within 72 hours.

8 Security Measures

X1024 employs industry-leading security measures to protect your data. Our security framework is structured across the following layers:

  • 256-bit SSL/TLS Encryption: All data transfers are secured with the highest standard of encryption.
  • Two-Factor Authentication (2FA): OTP verification is in place as an additional layer of security at login.
  • Firewall Protection: An advanced firewall system prevents unauthorized access.
  • Regular Security Audits: Regular security audits are conducted through independent third parties.
  • Penetration Testing: Regular penetration tests are conducted to identify potential vulnerabilities.
  • Data Backup: Your data is backed up in encrypted form across multiple servers.
  • Suspicious Activity Monitoring: Our 24/7 automated system detects unusual logins or transactions.

Please note that no transmission over the internet can be guaranteed to be completely secure. Keep your password safe, never share it with anyone, and avoid logging in on public Wi-Fi.

9 Child Protection Policy

X1024 is a platform strictly for users aged 18 and above. We do not knowingly collect information from or provide services to anyone under 18.

  • Age verification is mandatory at the time of registration.
  • Age verification is carried out as part of the KYC process.
  • If a minor registers on the platform, their account will be closed immediately.
  • If we become aware that a child's data has been collected, it will be deleted immediately.

If a parent or guardian believes their child has registered on x1024, please contact our support team. We will take prompt action.

10 Privacy Policy Updates

X1024 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, you will be notified in advance via your registered email or an in-app notification on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.

If you need a previous version of this policy, you can request it through our support team. We retain all versions from the past 2 years.

11 Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our data protection team. We take all feedback seriously and aim to respond within 72 hours.

Our live chat support is available 24/7, 7 days a week. Feel free to use live chat to discuss any privacy-related concerns directly.

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Your Data Is Safe — Join Now!

Your privacy is fully protected at x1024. Join a trusted platform and enjoy safe gaming. Get a 100% Welcome Bonus on your first deposit.

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